Cancellation Policy

Cancellation Policy

All cancellations within 24 hours of your upcoming session must be EMAILED to Alicia at info@aliciagianafitness.com.

Payments:

1. Payments are due in full each month, NO LATER THAN the 1st of the month.
2. ***Any payment made past the 1st will result in a $10 late fee. NO EXCEPTIONS!
3. Cash, check, Venmo, Apple Pay, and automatic bank transfers are accepted.
*Credit cards also accepted with a 3% fee.

Cancellations & Rescheduling: No refunds are given for cancellation.

You are able to reschedule a session in advance if at least a 24-hour notice is given. ***The make-up session must be booked within the same month as the original session. It cannot be carried into the next month. If your schedule does not allow a session to be made up in the same month, it will be a forfeited session.

Unlimited Monthly Package: If you cancel within less than 24 hours notice due to illness, family issues, or emergencies, you will receive TWO make-up sessions per month. After these two make-up sessions, a $10 fee will be applied for all cancellations with less than 24 hour notice.

4 Session, 8 Session Monthly Packages & One-On-One: If you cancel with less than 24 hours notice due to illness, family issues, or emergencies, you will receive ONE make-up session per month. After your one make-up session, all other cancellations without 24 hours notice will forfeit your scheduled session, and you will not be able to reschedule. No-shows without any notice will not be allowed to reschedule, and therefore, will forfeit the session.

No refunds or credits will be given for unused sessions. All packages are month to month, and therefore, will expire the last day of each month.

You cannot reschedule a rescheduled session.

Make-up sessions are subject to availability, and one-on-one clients may be with one or more other clients in order to accommodate you.

If you arrive late for your scheduled time, no time will be carried over into the session after yours on that day.

At least a one week written notice is required, prior to the 1st of the month, if you will not be returning for training the upcoming month. Failure to provide notice will result in a $50 late cancellation fee.